Acceptable Use Policy

Messaging and consent

Contact students and parents only where you have a lawful basis and the consent required for that channel. Do not message people who have opted out — MizEdu blocks this automatically, and you must not try to work around it.
Follow the WhatsApp Business Messaging and Commerce policies, including template rules and the 24-hour customer-service window.
Follow the Telecom Commercial Communications Customer Preference Regulations: register as a principal entity on DLT, use registered headers and templates, and respect DND preferences.
Do not buy, rent or scrape contact lists and import them as leads.
Do not send messages at unreasonable hours; respect the quiet hours configured in the Service.

Content and claims

Do not upload or send content that is unlawful, defamatory, obscene, hateful, harassing, or that infringes anyone’s intellectual property or privacy.
Do not make false or misleading claims to students or parents — for example guaranteed ranks, selections, marks or admissions, or fees and scholarships that are not approved. Follow applicable consumer-protection rules and guidelines on advertising by coaching centres.
Do not impersonate any person, institute or authority.

Personal data

Collect only the personal data you need for admissions.
Do not store sensitive data — such as health, religion, caste or financial account details — in free-text fields unless required by law and handled appropriately.
Do not use data in MizEdu to discriminate unlawfully against any student.
Do not export or share student data except for legitimate admissions purposes of your institute.

Security and fair use

Do not share logins; each person needs their own account.
Do not probe, scan or test the vulnerability of the Service, or bypass authentication or permissions, except through our responsible-disclosure process with written permission.
Do not reverse engineer, copy, resell or sub-license the Service.
Do not send malware or overload the Service; stay within API rate limits and plan limits.

Enforcement

If we reasonably believe this policy has been breached, we may remove content, pause messaging, suspend users or suspend the account, normally after notice unless urgent action is needed to prevent harm or comply with law. Report abuse to support@mizup.app.