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Refund & Cancellation Policy

This page explains what happens when you cancel MizEdu Pro or want a refund. It is written plainly so you know exactly where you stand before you buy. MizEdu has a Free plan and a live demo of every Pro feature, with no card needed, so you can check that it fits your institute before you pay.

Last updated: 14 October 2026

Who you pay

MizEdu is a product of BrandMiz Private Limited. Payments for MizEdu plans are collected by BrandMiz Private Limited and processed securely by Razorpay. Your Razorpay payment confirmation and bank statement show BrandMiz Private Limited as the business you paid.

Cancellation

  • You can cancel at any time from Plan & Billing in the app, or by writing to support@mizup.app. Please write from the email address of your institute owner or an administrator and include your institute name, so we can confirm the request quickly.
  • Cancellation takes effect at the end of the period you have already paid for. Your workspace stays usable on Pro until then, and afterwards continues on the Free plan.

Refunds

  • Subscription fees already used are not refundable, because the service was delivered. This applies equally to monthly and yearly billing; we do not give partial refunds for unused days.
  • If you were charged in error, or charged after cancelling, we refund that in full.
  • Approved refunds are returned to the original payment method, typically within 7–10 working days depending on your bank.

How to request a refund

Write to support@mizup.app with your institute name, the invoice or payment reference and the reason for the request. We will confirm whether the refund is approved and let you know when it has been initiated. If a bank or gateway needs a reference to trace the refund, we will share it on request.

Free plan, billing periods and upgrades

  • The Free plan involves no payment, so there is nothing to refund. You can stop using it at any time.
  • Monthly, quarterly, 6-month and 12-month plans follow the same rule: cancellation takes effect at the end of the term you have paid for. Discounts on longer terms are not refunded or pro-rated.
  • When you upgrade or add users, the new price applies from the date shown at the time of upgrade.

Failed, duplicate and disputed payments

  • If money was debited but the payment failed, banks usually reverse it automatically within a few working days. If it has not come back, send us the transaction reference and we will check with the payment gateway.
  • If you were charged twice for the same invoice, the duplicate is refunded in full.
  • Please contact us before raising a chargeback with your bank; most billing questions are resolved faster directly.
  • Where GST was charged on an amount that is refunded, the tax is refunded with it and a credit note is issued where required.

Setup and implementation fees

Setup work includes things like importing your existing data, configuring templates and workflows, and training your team. Because this work is done specifically for your institute, one-time setup, migration or configuration work is not refundable once the work has started.

Downgrades

Moving to fewer users, or from Pro to Free, applies from the next billing period. We do not refund the difference mid-period. Check what a downgrade locks (for example WhatsApp, automations, integrations and extra branches) before confirming it.

Third-party charges

Charges billed directly by third parties, such as your WhatsApp Business Solution Provider, Meta conversation fees, SMS or email providers and payment gateways, follow those providers’ own refund terms.

Data after cancellation

After a Pro subscription ends your data stays in your workspace on the Free plan. If you close your account, export your data before your access ends, and write to support@mizup.app if you want your institute’s data deleted rather than retained.

Fees paid by students to institutes

Institutes use MizEdu to send payment links to their students. Those fees are paid to the institute’s own payment gateway account, and the institute is the merchant. BrandMiz does not receive these fees and cannot refund them. Refunds and cancellations of course fees are governed by the institute’s own policy — please contact the institute directly.

Contact

BrandMiz Private Limited
Registered office: U-179, Office No. 303, 2nd Floor, Gali No. 4, Shakarpur, East Delhi, Delhi 110092, India
Email: admin@mizup.app · Support: support@mizup.app · WhatsApp: +91 87001 39720

Related: Terms of Service · Privacy Policy · Refund & Cancellation · Delivery Policy · Cookie Policy · Acceptable Use · Data Processing · Disclaimer · Grievance Officer

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