Grievance Officer
In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:
Grievance Officer: Sumit Gupta
BrandMiz Private Limited, U-179, Office No. 303, 2nd Floor, Gali No. 4, Shakarpur, East Delhi, Delhi 110092, India
Email: support@mizup.app
Hours: Monday to Saturday, 10:00 am – 7:00 pm IST
How to raise a grievance
Email the Grievance Officer with:
- your name and contact details;
- the institute concerned, if your complaint is about an institute’s use of MizEdu;
- a clear description of the grievance, with any relevant links, screenshots or message references;
- for a data request, the email or phone number we or the institute hold for you.
What happens next
- We acknowledge your grievance within 24 hours.
- We aim to resolve it within 15 days of receipt, and will tell you if we need more information.
- If your grievance concerns personal data that an institute holds about you as a student or parent, the institute is the Data Fiduciary. We will forward it to the institute promptly and help them respond.
Escalation
If you are not satisfied with the resolution, you may approach the Data Protection Board of India in accordance with the DPDP Act and the rules made under it, after exhausting this grievance redressal process.
Company details
BrandMiz Private Limited
Registered office: U-179, Office No. 303, 2nd Floor, Gali No. 4, Shakarpur, East Delhi, Delhi 110092, India
CIN:
GSTIN:
Email: admin@mizup.app · Support: support@mizup.app · WhatsApp: +91 87001 39720
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