Refund & Cancellation Policy

Who you pay

• MizUp is a product by BrandMiz Private Limited. Payments for MizUp plans are collected by BrandMiz Private Limited and processed securely by Razorpay.
• Your Razorpay payment confirmation and bank statement show BrandMiz Private Limited as the business you paid.

Cancellation

Please write from the email address of your workspace owner or an administrator and include your organisation name, so we can confirm the request quickly.

• You can cancel at any time by writing to support@mizup.app.
• Cancellation takes effect at the end of the period you have already paid for. Your workspace stays usable until then.

Refunds

• Subscription fees already used are not refundable, because the service was delivered.
• If you were charged in error, or charged after cancelling, we refund that in full.
• Approved refunds are returned to the original payment method, typically within 7–10 working days depending on your bank.

How to request a refund

• Write to support@mizup.app with your organisation name, the invoice or payment reference and the reason for the request.
• We will confirm whether the refund is approved and let you know when it has been initiated.
• If a bank or gateway needs a reference to trace the refund, we will share it on request.

Free plans, annual plans and upgrades

Many MizUp products can be tried on a free plan or through the interactive demo before you pay, so you can check that the product fits your team first.

• Free plans involve no payment, so there is nothing to refund. You can stop using a free plan at any time.
• Monthly, quarterly and annual plans follow the same rule: cancellation takes effect at the end of the term you have paid for.
• When you upgrade, the new plan and its price apply from the date shown at the time of upgrade.

Failed, duplicate and disputed payments

• If money was debited but the payment failed, banks usually reverse it automatically within a few working days. If it has not come back, send us the transaction reference and we will check with the payment gateway.
• If you were charged twice for the same invoice, the duplicate is refunded in full.
• Please contact us before raising a chargeback with your bank; most billing questions are resolved faster directly.
• Where GST was charged on an amount that is refunded, the tax is refunded with it and a credit note is issued where required.

Setup and implementation fees

Setup work includes things like importing your existing data, configuring templates and workflows, and training your team. Because this work is done specifically for your organisation, it cannot be undone once started.

One-time setup, migration or configuration work is not refundable once the work has started.

Downgrades

• Moving to a smaller plan applies from the next billing period. We do not refund the difference mid-period.
• Check what a downgrade switches off before confirming it.

Third-party charges

• Charges billed directly by third parties, such as your WhatsApp Business Solution Provider, Meta conversation fees, SMS or email providers and payment gateways, follow those providers' own refund terms.
• Payments your customers make to your business through a gateway you connect to MizUp are refunded by you, through that gateway, under your own policy.

Data after cancellation

• Export your data before your access ends.
• Write to privacy@mizup.app if you want your organisation's data deleted rather than retained.